Help

Shipping

Shipping is calculated at checkout, depending on the destination country, and the delivery time for your country is shown there before you pay.

Duties and taxes

Prices include VAT for the European Union. Outside the EU the order is charged without VAT, and import duties are paid on delivery.

Returns

You can read the full policy on the returns page.

The passport

Every piece has its own number and a digital passport. Activate it with the code on the label inside the piece; it then appears in My Collection and, if you wish, in the owners registry.

Transferring a piece

If a piece changes hands, the owner starts the transfer from My Collection, the new owner accepts it, and the owner confirms it. Until then nothing changes.

Care

How to finish the last stitch and look after wool and cashmere: care guide.

Contact

Write to contact@quasifatto.com. Every message is read and answered.